Shipping policy

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms of Service.

Please review this policy before placing an order as the terms apply to all purchases made from Tiletopia. 

1. WHERE DO YOU SHIP?

We offer shipping only within the United States and Canada. We do not offer international shipping.

2. HOW LONG DOES ORDER PROCESSING TAKE?

Most orders are processed and shipped within 24–72 business hours. Orders placed before 9:30 AM PST are prioritized for same-day handling whenever possible.

Note: Orders are processed Monday through Friday. Processing and shipping timelines do not include weekends or holidays. 

3. IS EXPEDITED SHIPPING AVAILABLE?

Yes. Expedited shipping is available and can be selected at checkout. The applicable shipping will be displayed during checkout.

If you have any questions about expedited shipping, feel free to contact our team at info@tiletopia.com.

4. WHEN WILL MY EXPEDITED ORDER SHIP?

For expedited orders, our shipping cutoff time is 9:30 AM PST.

Orders placed before 9:30 AM PST are shipped the same business day. Orders placed after 9:30 AM PST are shipped the following business day. 

Note: Expedited or express shipping does not include the weekend delivery. Orders are processed and shipped according to our regular business-day schedule. 

5. DO SAMPLE ORDERS SHIP FREE?

Yes, sample orders qualify for free shipping within the contiguous United States. 

Shipping fees apply to sample orders sent to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, and Canada.

For sample orders sent to Canada, standard ground shipping is provided by default. If you choose expedited shipping for your samples at checkout, the applicable shipping fee will be calculated and displayed before you complete your purchase.

6. HOW MANY SAMPLES CAN I ORDER? 

To ensure samples remain available to customers across our community, we limit sample orders to 2 sample orders of the same tile per customer.

If you need more than two samples of the same tile or if you're working on a large project, please contact our team at info@tiletopia.com.

Trade professionals, including designers, builders, contractors and real estate professionals, are encouraged to join our Trade Program for additional benefits.

 

WE'RE HERE TO HELP

We're here to make your shipping experience as smooth as possible. If you have questions about shipping or delivery, please don't hesitate to contact our team at info@tiletopia.com.  Our team looks forward to assisting you.