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Tile Questions, Answered

Samples, shipping, returns, PRO pricing — the things shoppers ask us most, all in one place. Still stuck on something? Our team is a message away.

1. Where is your physical store located?

We are an online-only store and currently don't have retail locations.

2. Do you provide samples before ordering actual products?

Yes, we recommend customers to order samples for better judgement of quality, size and color. You will be able to order samples from our listing pages.

3. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

4. Who should I contact in case I receive a damaged order?

Please email info@tiletopia.com with your order number, damaged pictures and damaged quantity. We will make arrangements for replacement as soon as possible.

5. Does the product have any warranty? If so, then how to claim it?

We warrant that manufactured products will be free from defect for a period of 90 days from the date of purchase. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. Please email us on info@tiletopia.com with your order details.

6. Do you work with PROs?

Yes, we work with them, and we would love to partner with you. We have a separate pricing structure for our PROs. Please sign up to get extra discounts.

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